Privacy Policy
Ramlegh Springs Medical Centre
Current as of June 2026
Introduction
Ramlegh Springs Medical Centre is operated by The Trustee for Ramlegh Health Trust and is committed to protecting the privacy and confidentiality of our patients' personal information.
We recognise the importance of safeguarding your health information and handling it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.
This Privacy Policy explains how we collect, use, store, and disclose your personal information, as well as your rights regarding access to and correction of that information.
Practice Details
Ramlegh Springs Medical Centre
SE1/56 Ramlegh Boulevard
Clyde North VIC 3978
Phone: (03) 8658 7343
Email: reception@ramleghhealth.com.au
What Information We Collect
We collect personal information necessary to provide healthcare services, including:
- Name, address, date of birth and contact details
- Medicare details and healthcare identifiers
- Medical history and clinical notes
- Allergies, medications and immunisation records
- Test results and diagnostic reports
- Referral letters and specialist correspondence
- Billing and payment information
- Information collected during appointments, telephone calls, emails and online bookings
How We Collect Information
We collect information directly from you when you:
- Register as a patient
- Attend appointments
- Complete forms
- Book appointments online
- Contact us by telephone, email or our website
We may also collect information from:
- Other healthcare providers
- Specialists and hospitals
- Pathology and imaging providers
- Medicare and government agencies
- Your authorised representative or guardian where appropriate
CCTV
For the safety and security of patients, staff and visitors, CCTV operates in selected common areas of the practice. CCTV footage is securely stored and accessed only when necessary for security, safety or legal purposes.
Website and Online Services
Our website may use cookies and Google Analytics to help us improve our services and understand how visitors use our website. Information collected may include website usage statistics, pages visited and general geographic information.
This information does not generally identify individual users.
Access to Your Health Records
You may request access to your health information by contacting the practice in writing.
Requests will be processed within a reasonable timeframe, usually within 30 days. Administrative fees may apply for copying, printing or transferring records where permitted by law.
Privacy Concerns and Complaints
If you have any concerns regarding your privacy or the handling of your personal information, please contact:
Privacy Officer
Chinthaka Ratnayake
Ramlegh Springs Medical Centre
SE1/56 Ramlegh Boulevard
Clyde North VIC 3978
Email: reception@ramleghhealth.com.au
We will investigate all complaints and endeavour to respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992